Refund & Return Policy

There is no refund once payment is completed and the product has been downloaded — none. Digital products reach you in full at the moment of payment and cannot be returned. If you face any download or setup problem, our support team steps in and resolves it — that is the remedy, not a refund.

This policy forms part of the sale contract between you and FT Digital Products and applies to every purchase made through https://fdtree.com. By completing an order you confirm that you have read and accepted it.

1. Legal basis

This policy is based on the Saudi E-Commerce Law, issued by Royal Decree No. (M/126) dated 7/11/1440H, and its Implementing Regulations.

Article 13(1) grants the consumer the right to rescind the contract within seven days of receiving the product, provided the product has not been used and no benefit has been obtained from it. Article 13(2) excludes certain cases, including:

(b) video tapes, discs, CDs or software that has been used;

(f) products purchased by downloading software over the internet — except software with a defect preventing the download from completing, or that does not match what was agreed.

All products in this store are digital goods delivered by instant download and therefore fall within this statutory exception.

2. General rule — no refund after download

No refund or cancellation is accepted once the download link has been activated or the licence key has been issued, because the product has then been delivered in full and cannot be verifiably returned.

The product is deemed received and used once any of the following occurs: a download link is opened or any product file begins downloading; a licence key is issued and shown on the order page or emailed to you; or you request installation or receive private demo credentials.

3. Download problem? Support steps in — not a refund

A download problem is not grounds for a refund; it is grounds for our support team to get your product to you. Our obligation to deliver does not lapse with time for as long as your order is paid.

Write to sales@ft.sa and we will, at no extra cost: re-activate and extend your download link and reset the download counter; send the file through an alternative link or split it if its size is breaking the transfer; deliver a copy directly to your email or another channel you choose; inspect and replace the file if it proves corrupted; and help with installation if the issue is in your environment rather than the file.

We begin work within 5 business days of your report and continue until you have actually received the product.

So when is money refunded?

Under the exception in Article 13(2)(f), a refund is issued in very limited cases and only after every remedy above has been exhausted:

Total failure to deliver: we could not get the product to you by any means despite support's intervention, within 7 business days.
Material non-conformity between the product page description and what you received, technically confirmed and impossible for us to correct or replace.
Duplicate charge for the same order, or a charge with no corresponding order — refunded immediately without further steps.

Except for duplicate charges, we are always entitled to repair or replace first, and a refund is considered only if that fails. Once the download succeeds and you have received the product, any refund request lapses permanently.

4. Cases not eligible for refund

Change of mind, no longer needed, or purchased by mistake.
Incompatibility with an environment that does not meet the requirements published on the product page.
Inability to install or operate a product that works as described.
A feature or change not stated in the product description.
Failure caused by your own or a third party's modification of the code or database.
Products built or modified to your specification — Article 13(2)(a).
Quick-pay payments for delivered services, delivered files or project instalments.
Installation or support fees after the service has been performed.

5. How to request a refund

Write to sales@ft.sa within seven days of the order date.
Include the order number, the email used, a description of the problem and any error messages or screenshots.
We reply with a preliminary decision within 5 business days and may request access for technical verification.
On approval the licence is revoked, download links are disabled, and you must delete all copies of the product.

6. Refund timeframe

Refunds are issued to the original payment method only — never in cash or to a third-party account.

Mada: funds return once we submit the cancellation to the bank and it completes its procedures.
Credit cards: up to 14 business days, subject to the issuing bank — a banking timeframe outside our control.
Bank transfer: within 5 business days of approval, to the account the funds came from.
Cash on delivery: refunded by bank transfer to an account in the orderer's name.

VAT (15%) is refunded with the principal amount and a credit note is issued in line with ZATCA regulations.

7. Chargebacks

Please contact us before raising a dispute with your bank. Opening a dispute without contacting us results in immediate suspension of the licence and download links until the dispute is resolved, and we reserve the right to submit our delivery and download logs to the bank and to the competent authorities.

8. Disputes

We seek to resolve disputes amicably. Failing that, you may file a complaint with the Ministry of Commerce through its official channels. The dispute is governed by the laws in force in the Kingdom of Saudi Arabia and subject to the jurisdiction of its competent courts.

FT Digital Products · Riyadh — Saudi Arabia · CR — · VAT —
sales@ft.sa · —